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📜 Terms & Conditions – SquidTech (Pty) Ltd

Effective Date: 13 August 2025
Company: SquidTech (Pty) Ltd
Website: www.squid-tech.co.za

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of web development, hosting, and related services by SquidTech (Pty) Ltd (“Service Provider”, “we”, “our”, “us”) to clients (“you”, “the Client”).

By engaging SquidTech, you agree to these Terms in full.

2. Services

We provide:

  • Website design and development

  • Hosting and maintenance support

  • SEO setup and indexing assistance

  • Integration of third-party plugins and tools

Details of deliverables, pricing, and timelines are agreed upon separately in proposals or service agreements.

3. Hosting & Access

Websites hosted through SquidTech are placed on shared hosting infrastructure.

  • Due to the nature of shared hosting, direct cPanel access is not provided to clients.

  • SquidTech will manage server configurations, email setups, and security on behalf of the Client.

  • The Client acknowledges that hosting performance is subject to limitations of shared environments.

4. Cancellations, Payments & Termination of Service

  • A deposit payment is required to commence any project.

  • The balance of payment is strictly due upon presentation of the completed website.

  • Until full payment is received, all websites, files, and related assets remain the sole property of SquidTech.

  • SquidTech reserves the right to temporarily disable, suspend, or remove any website if:

    • Full payment is not made upon presentation,

    • A Client refuses or fails to settle outstanding accounts, or

    • Hosting fees remain unpaid for three (3) consecutive months. In such cases, the website and all data may be permanently deleted without recovery.

  • There are strictly NO refunds on digital services once they have been completed and delivered.

  • Clients may cancel services with 30 days’ written notice.

  • Upon cancellation or project handover, all outstanding invoices must be paid in full before credentials, files, or domains are released.

  • We will provide the Client with full access to the website, including files, databases, and login credentials, once settlement is confirmed.

  • SquidTech is not liable for any data loss, downtime, or SEO impact during or after the transfer.

  • Outstanding hosting fees or service debts may result in suspension or termination of services. Websites will only be reactivated or released once all accounts are fully paid up to date.

5. Downtime & Force Majeure

SquidTech shall not be held liable for:

  • Downtime, interruptions, or performance issues caused by the upstream reseller host.

  • Acts of God, natural disasters, load shedding, or events beyond our reasonable control.

  • Any indirect damages, including business or revenue loss, resulting from such downtime.

6. Use of Third-Party Plugins

Some websites may include third-party (unlicensed) plugins installed at the Client’s request or due to budget limitations.

  • The Client acknowledges responsibility for obtaining proper licenses post-handover.

  • SquidTech accepts no liability for compatibility, licensing, or legal issues related to such plugins.

7. SEO & Indexing

  • SEO setup and indexing may still be in progress at the time of handover.

  • We make no guarantee of rankings, traffic levels, or search engine performance after transfer.

8. Data Loss & Liability

The Client understands there is always a risk of data loss or corruption during website transfer or hosting changes.

SquidTech is not liable for direct or indirect damages, loss of business, or loss of profits resulting from:

  • Data loss or corruption

  • Use of unlicensed plugins

  • Downtime caused by third-party hosts, Acts of God, or force majeure events

  • Changes made by third parties post-handover

9. Indemnification

The Client agrees to indemnify and hold harmless SquidTech against any claims, losses, or liabilities arising from:

  • Use of third-party or unlicensed software

  • SEO or indexing issues after handover

  • Website downtime or third-party modifications

10. Professional Conduct & Termination Rights

  • SquidTech maintains a zero-tolerance policy towards verbal abuse, harassment, threats, or unprofessional conduct.

  • If such conduct occurs, SquidTech reserves the full right to suspend or terminate services immediately without refund.

  • If SquidTech reasonably believes that a Client’s mental health or conduct may severely affect the business relationship, services may be terminated in order to protect both parties.

  • Any outstanding debts must be fully paid before accounts, hosting, or websites are reactivated or released.

11. Defamation & False Accusations

  • SquidTech takes defamation of character and false accusations extremely seriously.

  • Any Client who engages in online or offline defamation, false reviews, or accusations that damage SquidTech’s reputation may be subject to legal action, including claims for loss of income.

  • All disputes must be handled in a professional and respectful manner.

12. POPIA & Privacy

We comply with the Protection of Personal Information Act (POPIA).

  • Client data will be used only for providing services and will not be shared without consent, except where legally required.

  • Refer to our Privacy Policy for more details.

13. Governing Law

These Terms are governed by the laws of South Africa.
Any disputes shall be resolved under the jurisdiction of South African courts.

14. Entire Agreement

These Terms constitute the entire agreement between SquidTech and the Client.
Any variations must be in writing and signed by both parties.

✍️ By continuing to use our services, you confirm acceptance of these Terms & Conditions.

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