Terms & Conditions

Squidtech PTY LTD Website Services Terms and Conditions

We appreciate your choice in opting for Squidtech PTY LTD’s website services. Before proceeding, please meticulously review the subsequent Terms and Conditions, as they form the foundation of our collaboration. Engaging with our services signifies your acceptance of these terms. In case of any divergence from these terms, we advise refraining from using our services.

1. Third-Party Plugins: Squidtech PTY LTD may include third-party unlicensed plugins to amplify our services. It is pertinent to note that we explicitly disclaim any responsibility for licensing, performance, or repercussions arising from the use of these plugins. Your utilization of such plugins is undertaken at your own risk. Clients are highly encouraged to purchase original licenses for these plugins, which is strongly recommended for optimal performance and compliance.

2. Project Timelines: Any new project, depending on its size, can take 10 to 15 working days for an initial layout to be provided. Additional time will be required to make changes as discussed and contracted by the client. For example, product loading and other specific requirements will necessitate extra time.

3. Layout Submission: Clients are required to provide their own layouts for projects. In circumstances where client-provided layouts are absent, Squidtech PTY LTD may exercise creative judgment to suggest a layout for client evaluation. Clients hold the right to request amendments to the proposed layout.

4. Website Revamp and Additional Requirements: In the event that a client requests a website revamp and fails to provide specific requirements for the project, any additional requirements that arise during the course of the project, not initially included in the original quotation, will be considered as separate services. These additional services will be quoted for separately and billed accordingly.

5. Specification of Needs: Clients are responsible for clearly specifying their requirements for the website revamp project. Any specific functionalities, features, or design elements that are not communicated during the initial consultation may result in extra charges if added later in the project’s timeline.

6. Liability for Previous Design Flaws: Squidtech PTY LTD does not assume liability for any flaws, errors, or issues within the website template or theme that were inherited from previous website designers or developers. While we strive to optimize and improve the website during the revamp process, we cannot be held responsible for addressing pre-existing flaws in the template or theme’s code. Clients are encouraged to provide information about any known issues or limitations with the existing website design and functionality to ensure transparency and appropriate consideration during the revamp process.

7. Advertising Mediums: While Squidtech PTY LTD offers guidance and assistance for setting up advertisements on third-party platforms, including Google and various social media platforms, we absolve ourselves of responsibility for any damages, losses, or failures incurred on these platforms. These platforms are autonomous entities, and any issues stemming from their use are solely the responsibility of the respective platform.

8. Limitation of Liability: Squidtech PTY LTD shall not assume liability for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, resulting from the use of our services or third-party plugins. Our liability is delimited to the extent permitted by applicable law.

9. Performance of Advertisements: Squidtech PTY LTD disclaims responsibility if advertisements garner interactions but do not yield client calls or sales. We do not guarantee sales from advertising; however, we provide accessible statistics for client review to demonstrate the audience reached.

10. Notice and Release of Domain: Clients are required to furnish a one-month calendar notice and settle any outstanding dues before the release of any domain associated with our services.

11. Ongoing Communication and Assistance: Squidtech PTY LTD maintains constant communication with clients to facilitate website changes and improvements. We endeavor to assist clients diligently. In cases of clients wishing to terminate our services, it is essential to provide one month’s notice.

12. Transition to Other Providers: If clients choose to transfer services to another provider, they are required to give one month’s notice.

13. Responsibility in Transition: Upon transitioning to another web developer or host, Squidtech PTY LTD will not be held responsible for any loss or damage incurred during the transfer. It is the responsibility of the new developer and host to ensure a smooth transition, including proper backup of the website and emails.

14. Governing Law: These Terms and Conditions are subject to and governed by the laws of the jurisdiction in which Squidtech PTY LTD is registered.

15. Modification of Terms: Squidtech PTY LTD retains the right to modify these Terms and Conditions without prior notice. It is your responsibility to periodically review these terms for updates.

16. Severability: If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain fully effective.

17. Data Loss and Damages: The client acknowledges and accepts the inherent risk of potential data loss or damages during the transfer process. Squidtech Web Services shall not be held responsible for any loss, corruption, or damages to data that may occur during or after the transfer of the Website.

18. Indemnification: The client agrees to indemnify and hold Squidtech Web Services harmless from any claims, liabilities, costs, or expenses arising out of or related to the transfer of the Website. This includes, but is not limited to, claims pertaining to third-party plugins, incomplete SEO indexing, data loss, or damages.

19. Governing Law: This Contract is governed by and construed in accordance with the laws of South Africa. Any disputes arising under or in connection with this Contract shall be subject to the exclusive jurisdiction of the courts of South Africa.

20. Hosting Reseller Services:

    • Squidtech PTY LTD acts as a reseller for hosting services. Clients’ websites hosted through our services will fall under a single hosting panel managed by our hosting provider. We allocate the necessary memory and resources to ensure the operational functionality of clients’ websites.
    • Payment and Suspension: Squidtech PTY LTD reserves the right to suspend any overdue accounts for hosting services that are not paid by the 7th of each month. Suspension may result in temporary loss of website access and functionality until payment is made in full.
    • Reinstatement of Services: To reinstate suspended hosting services, clients must settle any outstanding payments in full. Once payments are received and verified, Squidtech PTY LTD will promptly restore website access and functionality.
    • Applicability: The hosting rules mentioned in these terms and conditions apply only to clients hosting their websites with Squidtech PTY LTD.

21. Security Measures: We take the security of clients’ websites seriously and implement appropriate measures to safeguard against threats. However, it is important to acknowledge that no security measures can provide absolute protection against all risks.

22. Hosting Provider Responsibility: As a hosting reseller, Squidtech PTY LTD is reliant on the hosting provider’s infrastructure for hosting services. We cannot be held responsible for downtime, server outages, or any technical issues arising from the hosting provider’s end.

23. Hacking and Security Incidents: While we endeavor to maintain a secure environment, we cannot guarantee immunity from hacking or security breaches. Squidtech PTY LTD is not responsible for any hacking incidents that may compromise clients’ websites. We work diligently to restore websites and liaise with the hosting provider’s technical teams in such cases.

24. Backup and Restoration: We strive to have backup systems in place to aid in the restoration of clients’ websites in the event of data loss or technical glitches. However, clients should not solely rely on these backups and are encouraged to maintain their own copies of critical data.

25. Spam Email and Security: Clients are advised to exercise caution when receiving spam emails. Opening spam emails can potentially lead to financial loss, and Squidtech PTY LTD is not liable for any such loss incurred. We educate our clients to refrain from opening suspicious emails and recommend reaching out to us for verification before taking any action.

26. Communication with Squidtech PTY LTD: Clients are encouraged to communicate with us before taking any action in response to unusual emails or security concerns. We are here to assist and provide guidance to ensure the safety of our clients’ online experiences.

27. Client Approval of Video Content and Advertisements: When Squidtech PTY LTD creates video content or any form of advertisements on behalf of the client, the final product will be submitted to the client for approval. Once the client has provided their approval, the content is considered finalized and ready for use.

28. Client’s Responsibility Upon Approval: Upon the client’s approval of the video content or advertisement, the responsibility for the content’s accuracy, appropriateness, and compliance with legal and regulatory standards shifts to the client. Squidtech PTY LTD no longer holds liability for any consequences, legal implications, or issues that may arise from the approved content. Clients are strongly encouraged to thoroughly review and assess the content before granting approval to ensure it aligns with their brand, messaging, and any relevant legal and ethical considerations.

29. Finalization and Handover of Website: Upon the completion of the website and the client’s contentment and approval, the project is considered finalized. This signifies the successful conclusion of the agreed-upon scope of work and the fulfillment of our contractual obligations.

30. Post-Completion Work and Support: Any subsequent work or requests beyond the scope of the completed project will be subject to separate billing in accordance with the prevailing rates or under an available support structure, as applicable. This may include additional features, modifications, updates, or maintenance that extend beyond the initial project scope.

31. Additional Services and Support: Squidtech PTY LTD may offer ongoing support services under specific arrangements or service agreements. Such support structures are designed to address post-completion needs, updates, and changes while ensuring a seamless online presence. Clients are encouraged to inquire about available support packages to ensure the consistent maintenance and growth of their digital assets beyond the project’s completion.

32. Termination: Squidtech PTY LTD reserves the sole right to terminate your account and access to our services at any point, for any reason. Please note that termination will not result in any refund or compensation.

33. Behavior and Communication: On our platform, we strictly disallow verbal abuse and unprofessional behavior. We expect all clients to interact with our team members in a respectful and professional manner. Squidtech PTY LTD maintains the prerogative to terminate services in response to such behavior.

34. Criminal Injuria Clause: Both parties mutually commit to engaging in respectful and professional communication throughout the website handover process. Any use of offensive, defamatory, or harassing language or behavior, including criminal injuria, will not be tolerated. Such behavior will result in legal action, including defamation of character proceedings, whether conducted online or offline.

35. Legal Actions for Slander: In the event of slander or false statements made by the client on any platform, Squidtech PTY LTD reserves the right to pursue legal action. The client shall be held liable for any potential business losses incurred as a result of such slander. These losses will be calculated based on cancellations and potential new business opportunities affected by the false statements.

36. Confidentiality and Professionalism: Squidtech PTY LTD treats all customer information with utmost confidentiality and respect. We anticipate and require the same level of professionalism from our clients. Any breach of confidentiality or unprofessional conduct will be addressed with appropriate measures.

Entire Agreement: This Contract constitutes the comprehensive agreement between the parties concerning the subject matter herein and prevails over all prior discussions, negotiations, and agreements, whether oral or written.

By proceeding with the website handover process, you acknowledge that you have carefully read, understood, and agreed to the above terms and conditions. If you have any inquiries or require further clarification, please do not hesitate to contact us.

By engaging with our services, you acknowledge that you have perused, comprehended, and consented to these Terms and Conditions. For inquiries or concerns, please contact us at gary@squidtech.co.za / 068 170 1031.